We're looking for an Account Operations Manager to lead the Account Operations team, which sits in our wider operations team. The team is responsible for supporting the day-to-day management of client accounts, helping ensure smooth delivery, accurate reporting and strong operational support. They work closely with account leads, clients, and internal teams across finance, resourcing, and operations to keep everything running seamlessly behind the scenes. This includes the operational set-up of new sold engagements, onboarding of new joiners onto accounts, utilization calculations, invoicing, data management, monthly reporting and performance analysis.

You will need to have a proactive and collaborative approach, to ensure a high performing, functioning team (circa. 6 people) and be confident in liaising with key internal stakeholders (Partners and Client Directors).

Responsibilities:

• Oversee the work of the team, ensuring quality and consistency of support across all client accounts and managing team workload.
• Problem solve when issues arise within the accounts or systems and be able to communicate the problem and solution effectively to stakeholders, escalating to the Commercial Operations Director where relevant.
• Identify opportunities for process improvement, proposing changes and leading the implementation of these changes
• Build a cohesive Account Operations team, supporting and developing the team brand internally.
• Manage onboarding, induction, performance and development of Account Operations team members, providing feedback, pastoral care, objective setting and support for career trajectory.
• Manage systems administration and account data on Salesforce
• Support operations-based projects, considering how to maximize the current engagement management system and looking at alternatives if required

What we are looking for:

This is a critical role at the heart of our business and we are seeking an experienced finance and operations professional who can lead and inspire a brilliant team. We will be looking for you to demonstrate:

• Experience in project, operations and finance administration (e.g., invoicing and expenses) and data management, using databases and Kimble & Salesforce or similar software.
• Prior experience in another management consultancy or a similar professional services business would be highly advantageous.
• Experience managing a team and providing career support
• Excellent communication and relationship management to build relationships with senior internal stakeholders. This should include an ability to influence effectively at all levels of the organization and confidence in dealing with conflicting demands.
• Exceptional organisation and problem-solving skills, with great attention to detail
• Strong written communication skills and MS Office skills (e.g., Excel, Word, Teams)
• The ability to work at pace, prioritising time appropriately and responding efficiently and reliably to internal and external stakeholders
• A proactive approach and the ability to work autonomously.
• Alignment with the Gate One values of Entrepreneurship, Grit, Humility, Candour, Empathy, and Aspiration

This role is based in our London office near Kings Cross and you must be able to work from the office for a minimum of 3 days per week.

As an equal opportunities’ employer, at Gate One we are committed to fostering a diverse and inclusive workplace. Please let us know if you require any reasonable adjustments to your recruitment process.