In our Customer & Marketing Transformation team, you will work with leading organisations to solve growth, customer and marketing challenges. Our work spans customer strategy, customer experience, marketing transformation, commercial transformation, operating model design, customer-centric organisational change and AI-enabled marketing transformation.

As a Principal, you will lead major client relationships and transformation engagements from strategy through to implementation, helping clients achieve meaningful and measurable outcomes. You will be a recognised leader within the practice, combining deep expertise with strong commercial acumen to develop new opportunities, strengthen our market presence and shape the evolution of our Customer & Marketing Transformation capability.

This is an opportunity for an experienced consulting leader who combines strategic thinking with practical delivery, enjoys working across a variety of industries and is excited by helping organisations become more customer-centric, commercially effective and future-ready.

Specifically, you will:

Lead high-value client delivery

• Act as a trusted advisor to senior client stakeholders, including C-suite and executive leadership teams.

• Lead complex customer, growth and marketing transformation engagements from strategy through to implementation.

• Provide senior leadership and oversight across multiple client programmes and workstreams.

• Shape innovative solutions to address customer, commercial and marketing challenges.

• Ensure delivery excellence, helping clients achieve measurable and sustainable outcomes.

• Lead executive-level steering groups, programme governance and stakeholder management activities.

• Coach and support delivery teams, ensuring the highest standards of consulting quality and client impact.

Grow client accounts and drive business development

• Build and deepen executive-level relationships across client organisations.

• Identify, originate, shape and convert new consulting opportunities.

• Develop account growth strategies and expand Gate One's presence within existing clients.

• Lead proposals, pitches and commercial negotiations.

• Develop points of view, propositions and thought leadership that strengthen Gate One's market position.

• Represent Gate One externally through industry events, networking and business development activities.

• Work collaboratively across Gate One and the wider Havas network to create new opportunities and bring the best solutions to clients.

Lead and develop teams

• Lead, coach and inspire consulting teams across multiple engagements.

• Support the development and progression of Managers, Senior Consultants and Consultants.

• Create inclusive, high-performing environments that enable people to do their best work.

• Provide leadership, feedback and mentoring to help colleagues achieve their potential.

• Act as a role model for Gate One's values, behaviours and consulting standards.

Help shape the future of Gate One

• Play a leading role in the growth and development of the Customer & Marketing Transformation capability.

• Shape our market proposition, offerings and go-to-market strategy.

• Lead strategic internal initiatives that support the ongoing growth of the firm.

• Contribute to recruitment, talent development and succession planning.

• Support thought leadership, knowledge sharing and capability development across the business.

• Help shape the culture, direction and long-term success of Gate One.

About You

You must have approximately 10-15 years' experience gained within management consulting, including significant experience operating at Manager and Senior Manager/Principal level.

At this time, we are not able to consider candidates whose experience sits solely within industry roles.

We are particularly interested in individuals with experience delivering customer strategy, customer experience, marketing transformation, growth strategy, commercial transformation or related engagements, ideally working with clients in the consumer and retail sectors.

You will also bring:

• A strong track record of developing senior client relationships and acting as a trusted advisor to executive stakeholders.

• Significant experience leading large-scale customer, commercial or marketing transformation programmes.

• Demonstrable success in business development, account growth and opportunity conversion.

• Deep expertise in customer strategy, customer experience, growth, commercial transformation, marketing transformation or related disciplines.

• Experience leading multiple teams and engagements simultaneously.

• Strong commercial acumen and experience managing consulting revenues and profitability.

• A track record of developing propositions, thought leadership and market-facing content.

• Exceptional communication, facilitation, influencing and stakeholder management skills.

• Strong leadership capabilities, with experience coaching and developing high-performing consulting teams.

• Curiosity, versatility and a proactive approach to solving complex business challenges.

• A passion for helping organisations improve growth, customer outcomes and marketing effectiveness.

• The flexibility to work across sectors and a variety of transformation challenges.

Why Gate One?

Gate One is a business and digital transformation consultancy dedicated to helping clients thrive. As part of Havas, one of the world's largest global communications groups, creativity is in our DNA and shapes how we think, work and deliver meaningful change.

Our vision is for purpose-driven people to create lasting impact together. We combine creativity, entrepreneurial thinking and consulting rigour to help clients deliver transformation that sticks.

We are committed to providing an inclusive, transparent and supportive environment where our people can do their best work, develop their careers and make a genuine difference.

Gate One is committed to an inclusive hiring process. All applications will be given fair consideration regardless of race, ethnicity, religion, gender, sexual orientation, nationality, disability, age, faith or social background.

Candidates must hold the legal Right to Work in the UK and meet the level of experience outlined above to be considered for this role.